Shipping & Delivery
What are the shipping times for your products?
We take 2-5 days to process your order, then delivery takes between 4 and 9 days.
Do you ship worldwide?
We currently ship mainly to France.
Where do you ship your products from?
Our offices are located in Charente-Maritime. Our logistics warehouse is in Tremblay-en-France.
Do your products have certifications?
Yes, our products have CE certification, a European standard.
Do you provide tracking information?
Yes, you can track your order using the Order Tracking section in the website footer or by contacting us via email at contact@aernios.com
Some items are missing from my order. What happened?
We ship our products separately based on your order. If your order contains items from different warehouses, they will be delivered separately. The rest of your order should arrive soon.
Where are you located?
We are based in Charente-Maritime, France.
I still haven't received my order. What’s taking so long?
We apologize for the delay. Sometimes, international shipping may take longer than expected due to customs clearance. You can track your order at any time to check its status. If you need further assistance tracking your package, feel free to contact us at contact@aernios.com
Returns & Refunds
Do you have a refund policy?
We refund orders that have not yet been shipped.
Once a package is in transit, no refunds can be issued.
